Hey there! In addition to the Terms of Service that you agreed to when you signed up for the Capital One Community, there are some additional things you should be aware of as a Capital One employee:
1. Full Disclosure of Capital One Relationship: If you’re going to be offering opinions about anything even a little bit related to Capital One (e.g., credit cards, travel, points, banking, payment systems, etc.) and it’s otherwise not apparent that you’re a Capital One Associate, you must indicate that you’re a Capital One employee, saying for example, “I have a QuickSilver card. It’s awesome – and not just because I work for Capital One. #capitaloneassociate.” The government requires this disclosure and as a company one of our values is transparency in our actions. In this case, imagine you were researching a product and read an awesome review, only to later find out it was written by a company employee. The review may still be great and informative, but you’d really want to know that the person who wrote it was affiliated with the company. Let’s make sure we practice what we preach. (Tip: One way to make sure that you’re always using this disclosure is to put it in your Community signature. To add a signature, click on your Avatar, then on Edit Profile and then on Signature Settings. Once added, your signature will be published with every new thread or reply.)
2. Let Moderators Moderate: There are Capital One employees who are specifically tasked with reviewing and moderating the forums (Moderators). They have received training on what to say and not say, they have a badge that indicates they’re a Moderator, and they’re authorized to speak on behalf of the company. While you work for Capital One and you probably know a ton about Capital One’s policies and practices (and are interested in keeping the forum safe and sound), please avoid flexing your Capital One muscles in the Community. In other words, speak as an individual, not on behalf of the company.
3. Open to Capital One Exempt Associates: At this time, the Community is open to Exempt associates. If you’re a Non-Exempt Associate, hold tight — we are hoping to open it up to Non-Exempt associates at a later time.